Refund policy
We want you to be happy with your order. This policy explains when you can return an item, and the important hygiene exception that applies to lip care and oral care products.
Your 14-day cancellation right
If you are a consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the goods back to us.
To cancel, email us at markbuddha@googlemail.com with your order number.
Important: sealed hygiene products
Our lip balms, whitening pens, whitening lights and cheek retractors are supplied sealed for health protection and hygiene reasons. In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to these items once the seal has been broken, or the item has been opened or used.
In plain English: if the product is still sealed and unused, you can return it. Once it has been opened, we cannot accept it back, because it cannot be resold safely.
This does not affect your legal rights if an item is faulty, damaged, or not what you ordered.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a full refund or a replacement, even if the seal has been broken. Please contact us with your order number and a photograph if possible. We will cover return postage in these cases, or arrange a replacement.
Condition of returns
Sealed items must be returned unopened, unused and in their original packaging. We may reduce your refund to reflect any loss in value if goods have been handled beyond what is necessary to establish their nature, characteristics and function.
Return postage
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the goods to us. We recommend using a tracked service, as we cannot refund items we do not receive.
Refunds
Once we have received the returned goods (or proof that you have sent them), we will refund you within 14 days, using the same payment method you used to order.
Your refund will include the standard outbound delivery cost you paid. If you chose a more expensive delivery option, we refund the standard rate only. We do not charge restocking or handling fees on cancellations.
Contact us
Email markbuddha@googlemail.com and we will help. We aim to reply within 2 working days.